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offgridenergy

Shipping Policy

Shipping destination & cost

We currently ship orders only within United States. We do not ship to international destinations at this time.

Shipping fee: we offer 100% free shipping on all orders. No minimum purchase required.

Delivery timeframes

  • Handling time: 3 business days (Mon–Fri)
  • Transit/delivery time: 4-7 business days (Mon–Fri)
  • Shipping cost: Free
  • Order cutoff time: 5:00 PM (EST)

Damaged & lost orders

Your satisfaction is our priority. If your order arrives damaged, please follow these steps:

  • Inspect immediately — check your package as soon as it arrives.
  • Document the damage — take clear photos of the damaged item and the external packaging.
  • Contact us — email our support team at support@offgridenergy.shop within 48 hours of delivery. Include your order number, a description of the damage, and the photos.

Once verified, we will arrange a free replacement or a full refund immediately.

Contact us

Questions about this policy can be directed to offgridenergy by email at support@offgridenergy.shop or by mail at 14291 Faraway Pl, Valley Center, CA, 92082, United States.